Frequently Asked Questions
Everything you need to know about your Lunara shopping experience.
What is the typical shipping time for Lunara orders?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Simply visit our Returns Portal, enter your order number, and print a prepaid shipping label to return your items for a full refund or exchange.
Are your clothing materials sustainably sourced?
Yes, Lunara is committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to minimize our environmental footprint.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website. You can also view your order status in the 'My Account' section of our site.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I care for my Lunara garments?
To ensure longevity, we recommend washing most items in cold water on a gentle cycle and laying them flat to dry. Specific care instructions can be found on the inner tag of each garment.